Return and Refund Policy

ZIFTEE
Online Food Ordering & Delivery Marketplace
Datia, Madhya Pradesh, India

RETURN & REFUND POLICY
Last Updated: September 2026

Because food is a perishable and consumable item, returns are generally NOT accepted. Refunds are
provided only in the specific cases below.

1. ELIGIBLE FOR REFUND
- Restaurant unable to prepare/fulfil the order.
- Wrong food item delivered.
- Missing items from the order.
- Duplicate payment for the same order.
- Order cancelled before the restaurant started preparation.
- Food received in a spilled/damaged state due to mishandling in delivery.

2. NOT ELIGIBLE FOR REFUND
- Customer simply dislikes the taste, or subjective preference issues.
- Delay caused by weather, traffic, festivals, or other unavoidable circumstances.
- Incorrect/incomplete delivery address provided by the customer.
- Customer unavailable or unreachable at delivery time.
- Order already consumed (partially or fully) before raising the complaint.

3. HOW TO RAISE A REFUND REQUEST
Report the issue within [25 hours] of delivery via the app, email
ziftee.business@gmail.com , or phone +91-7898616040. For quality/missing/wrong-item claims, we may request
photos and will verify with the Restaurant Partner before approving.

4. REFUND METHOD & TIMELINE
- Approved refunds are processed to the original payment method within 5–7 business days.
- For COD orders, approved refunds are issued via UPI or bank transfer after verification of your
 details.
- Refunds may be issued as Ziftee wallet credit where you opt in.

5. PARTIAL REFUNDS
For partially fulfilled orders (e.g., one missing item), a proportionate/partial refund may be
issued.

CONTACT
Ziftee
Datia, Madhya Pradesh, India
Email: ziftee.business@gmail.com
Phone: +91-7898616040
Website: ziftee.in